Forte is seeking for anyone who interested in Senior Claims Officers for 2 positions. Please read below for more details.
SENIOR CLAIMS OFFICERS (Auto/Motor Claims- 2 Positions)
Main responsibilities:
Under the direct supervision of the Head of Claims Department, the Senior Claims Officer is responsible for, but not limited to, the following responsibilities:
- Analyze Auto/Motor claims based on the facts and the Cambodia Road Traffic Law to determine the extent of Insurer’s liability;
- Provide guidance to Claims Surveyors on how to settle the claims at the site;
- Examine the claim documents prepared by the Claims Officers and submit them for approval from the Head of Claims Department;
- Communicate with all relevant parties including the Account Handlers, Agents, Brokers, or clients to facilitate the claim settlement process;
- Contribute to and assist in the implementation of a wide range of initiatives, strategies and action plans brought forth by the Head of Claims Department;
- Attend the meeting with clients, third parties and other legal proceedings; and
- Perform other administrative work, if necessary.
Requirements:
- Master degree in Law or any related fields
- Possess at least 2-year working experiences in claims handling or other related fields
- Have strong knowledge in Cambodia Road Traffic Law
- Have good command in English language and Chinese/another language
- Have strong understanding of claims handling – has the functional and technical knowledge and skills to do the job;
- Intelligent – is bright and can deal with concepts and complexity comfortably;
- Excellent analytical skills and ability to understand metrics and analyze data;
- Solid listening skills;
- Customer focus – is dedicated to meeting expectation and requirements of the customer; establishes and maintains effective relationships and gains trust and respect;
- Able to work well under pressure;
- Able to negotiate and manage expectations effectively;
- Strong communication – ability to interact effectively with all levels of the organization in-person, on-phone, with-video, and on-paper [written-word];
- Strong problem solving skills;
- Proactive rather than reactive;
- Team Problem Solving – Effectively uses the capability of the team to solve problems and satisfy customers;
- Good computer skills (Ms. Office, internet and email etc.)
In return, we offer:
- A competitive salary.
- Great career progression opportunities.
- Comprehensive training on specialized skills.
- A friendly and supportive working environment.
Please forward your detailed resume including a recent photograph with a cover letter describing your suitability for the role, career aspirations and salary expectation to:
Office Address : # Vattanac Tower, Level18 No.66 Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia
Email : humanresource@forteinsurance.com
Closing date : 25th May 2017. Only shortlisted candidates will be notified.
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